Return & Refund Policy
Call (888) 929-0045 (Toll-Free) To Talk With Our Mechanic
Important Notice
For billing, claim, or refund related issues, please contact our billing department directly. Our sales executives at the toll-free number (888) 929-0045 may not be able to resolve billing-related matters. For any billing, claim, or refund issues, please call our billing department.
Claim & Refund Process
After returning your order, the refund policy would vary according to your mode of payment. You will find a brief of the payment method on your product receipt. You can keep a check on your refund status by contacting our billing department.
Note: Every bit of this information is related to the products bought and delivered by Arm Auto Parts and not the ones you purchase from a third party or another junkyard.
Where is your Refund?
To know the status of your refund, contact our billing department. After we receive your return, the completion of the refund procedure may take two weeks maximum.
How are the refunds processed?
Once your product reaches back to our warehouse, we would start the refund process. This might take 3 days and after the refund is processed, it may take 5-7 working days to reach your end. This often depends on your mode of payment. To claim a refund (product not as described), you must send 25 seconds un-boxing video including a shipping label.
Important: There is no refund for any kind of body parts, exterior parts, or electronic parts.
If the product is damaged or incorrect
Any damages to the delivered product must be reported within 24 hours
For damage or incorrect part customer must send a 20 sec unboxing video displaying the label via support@armautoparts.com (e-mail)
The part needs to ship back to the yard. Once assessed and validated by the yard the refund will process within 24 to 48 hours. Customer must bear the return shipping charges.
The refund will be completed in the next 4-7 working days.
Credit Card Charging
There will be multiple charges you can find on your credit card statements. Our shipping department will update you after every charge.
Explanation:
Our parts are coming from multiple/different warehouses from all over United States. And there have extra shipping cost, extra warehouse cost involved. As you are buying the product, it is your duty to pay all tax & fees by yourself. So, in that case we will use your card to pay those bills. And due to there will be multiple transactions (warehouse fees, shipping, stocking, tax) on your card. Our billing and shipping department will update you regarding all number of charges.
For any reason, if your card issuing bank is not releasing the transaction with Arm Auto Parts, then you must call the bank and authorize the transaction.
Cancellation Policy
In the event the customer cancels the order before the product has shipped, the customer will be eligible for a partial refund after deduction of 25% restocking fee.
If customer does not respond for long time or fails to receive the part, then part returns to the yard. In that case:
- If customer wants to receive or reprocess the order, then customer will have to pay additional shipping charges.
- If customer wants to cancel the order, then a partial refund will be issued after the deduction of shipping charge. Every transaction is subjected to 6-10% card processing fee.
Need Help with Returns or Refunds?
Contact our billing department for assistance with your return or refund request.
